Bouquets on a wooden table

Legal & Consumer Information — Begalu

This page explains our legal terms, your rights under Australian Consumer Law (ACL), returns & refunds, delivery commitments and how to raise complaints.

Company details

Begalu — Floral delivery services across Wollongong & NSW.

ABN: 56 789 123 654

Address: 16 Harbourview Drive, Wollongong NSW 2500

Phone: +61 429 837 561 • Email: begalu@hotmail.com

Floral workshop

Terms & Conditions (summary)

Orders are accepted subject to availability. We confirm acceptance by sending an order confirmation. We reserve the right to cancel orders for unavailable product and refund full payment.

Prices include GST where applicable. Payment must be made at checkout. We accept major cards and PayPal where displayed. Delivery and add-on fees may apply.

To the full extent permitted by law, Begalu's liability is limited to replacing the product or refunding the purchase price. Nothing excludes your rights under the ACL.

Your rights under Australian Consumer Law

Under the ACL you are entitled to a remedy where goods are faulty, not fit for purpose or do not match the description. For major failures you may choose refund, replacement or compensation.

If you believe a product is defective, contact us immediately at begalu@hotmail.com or +61 429 837 561.

Statutory remedies at a glance

IssueTypical remedyTimeframe
Faulty flowersReplace or refundReport within 48 hours
Incorrect itemReplace or refundReport within 48 hours
Late deliveryPartial/full refundRaise within 7 days

Note: Timeframes are guidance—some remedies depend on the specific circumstances.

Privacy & Data

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws. We collect only data necessary to fulfill orders, communicate about deliveries and for marketing where consented.

Data retention is minimised; you may request access, correction or deletion as described on the Privacy page.

Privacy officer
Data Officer — Begalu
Delivered bouquet

Returns, refunds & cancellations

Cancellations: Orders may be cancelled before preparation starts. Call us immediately; same-day orders may not be cancellable.

Refunds: For valid ACL claims or cancelled orders we will process a refund to the original payment method within 7 business days.

For queries email begalu@hotmail.com with your order number.

Complaints & dispute resolution

If you are dissatisfied, please raise the issue with our team. Our process:

  1. Contact Begalu at begalu@hotmail.com or +61 429 837 561 with order details.
  2. We aim to respond within 2 business days and propose a resolution within 5 business days.
  3. If unresolved, you may escalate to the NSW Fair Trading or the Australian Competition & Consumer Commission (ACCC).

NSW Fair Trading: visit fairtrading.nsw.gov.au